Craftsman Garage Door Opener Not Closing: Troubleshooting Guide

Dealing with a Craftsman garage door opener that refuses to close can be a frustrating experience. However, fear not! In this comprehensive troubleshooting guide, we will walk you through the process of identifying and resolving the issue. By following the steps outlined here, you’ll be able to regain control over your garage door and restore its proper functionality.

Craftsman Garage Door Opener Not Closing

Section 1: Safety Precautions

Before we dive into troubleshooting, it’s crucial to prioritize safety. Here’s a checklist of safety precautions to follow before attempting any troubleshooting steps:

  1. Disconnect the power: Ensure that the garage door opener is unplugged or disconnected from the power source to avoid any accidents.
  2. Keep hands clear: Always keep your hands and fingers away from moving parts to prevent injury.
  3. Wear protective gear: Use safety goggles and gloves when handling tools or working with the garage door mechanism.
  4. Use proper tools: Make sure you have the right tools for the job to minimize the risk of accidents.
  5. Read the manual: Familiarize yourself with the manufacturer’s instructions and safety guidelines.

Section 2: Common Causes of Garage Door Opener Not Closing

Understanding the common causes of a Craftsman garage door opener not closing will help you narrow down the issue. Here are some potential culprits:

  1. Misaligned sensors: The safety sensors located on either side of the garage door may be misaligned, preventing the door from closing.
  2. Obstructions: Objects or debris blocking the path of the garage door can trigger the safety feature, preventing it from closing.
  3. Faulty hardware: Damaged or worn-out hardware, such as springs, cables, or rollers, can interfere with the smooth operation of the garage door opener.
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Section 3: Troubleshooting Steps

Now let’s delve into the troubleshooting steps to get your Craftsman garage door opener closing properly.

3.1. Step 1: Visual Inspection

Start by visually inspecting the garage door and its components. Look for any obvious signs of damage, misalignment, or obstructions. Pay close attention to the following areas:

  • Sensors: Ensure that the sensors are clean, aligned, and free from any obstructions.
  • Tracks: Examine the tracks for dents, bends, or debris that may hinder the door’s movement.
  • Cables and springs: Check for loose or frayed cables and worn-out or broken springs.

3.2. Step 2: Sensor Alignment

Misaligned sensors are a common cause of garage door closing issues. To align the sensors properly, follow these steps:

  1. Identify the sensors: Locate the safety sensors on each side of the garage door near the floor.
  2. Adjust sensor alignment: Gently reposition the sensors so that they face each other directly. Use a level if necessary to ensure they are aligned perfectly.
  3. Test the door: Once the sensors are aligned, try closing the door to check if the issue has been resolved.

3.3. Step 3: Clearing Obstructions

Obstructions in the garage door’s path can trigger the safety feature, preventing it from closing. Here’s what you can do to clear any obstructions:

  1. Remove debris: Inspect the area around the garage door for any debris or objects. Clear them away to ensure a smooth closing operation.
  2. Check the tracks: Clean the tracks and remove any dirt or debris that might impede the door’s movement.
  3. Lubricate moving parts: Apply a lubricant to the rollers, tracks, and hinges to ensure smooth operation.
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3.4. Step 4: Testing the Safety Reverse Feature

The safety reverse feature is designed to prevent accidents or damage by reversing the door’s movement if it encounters an obstruction. Follow these steps to test and adjust the safety reverse feature:

  1. Place an object in the door’s path: Use a box or a similar object to simulate an obstruction.
  2. Close the door: Press the close button and observe if the door reverses after encountering the object.
  3. Adjust the sensitivity: If the door doesn’t reverse, consult your owner’s manual to adjust the safety reverse sensitivity settings accordingly.

3.5. Step 5: Lubrication and Maintenance

Regular lubrication and maintenance are essential for the smooth operation of your garage door opener. Follow these steps to keep your system in good condition:

  1. Lubricate moving parts: Apply a silicone-based lubricant to the rollers, tracks, hinges, and springs.
  2. Tighten hardware: Check and tighten any loose bolts or screws that hold the garage door and opener in place.
  3. Schedule regular maintenance: Consider scheduling professional maintenance at least once a year to ensure optimal performance.

3.6. Step 6: Checking the Remote Control

If your garage door still won’t close, the issue might lie with the remote control. Here are a few troubleshooting tips:

  1. Check battery life: Ensure that the batteries in the remote control are fresh and properly installed.
  2. Reprogram the remote: Consult your owner’s manual for instructions on how to reprogram the remote control.
  3. Test alternate remotes: If you have multiple remotes, try using a different one to rule out any issues with the specific remote.
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3.7. Step 7: Professional Help

If none of the troubleshooting steps have resolved the issue, it may be time to seek professional help. A qualified technician can diagnose the problem accurately and provide the necessary repairs or replacements.

Section 4: Frequently Asked Questions

Here are some common questions that homeowners have regarding Craftsman garage door openers not closing:

Q1: My garage door closes partially and then reverses. What could be causing this? A: This issue is often due to misaligned or dirty sensors. Follow the steps in section 3.2 to realign the sensors and ensure they are clean.

Q2: The garage door won’t close during cold weather. What should I do? A: Freezing temperatures can affect the garage door mechanism. Check for ice or frost on the tracks, and use a de-icing product or warm water to remove it.

Q3: Can I replace the garage door opener myself? A: While some tasks can be DIY-friendly, replacing the entire garage door opener is best left to professionals due to the complexity and safety risks involved.


By following the troubleshooting steps outlined in this guide, you can effectively address the issue of your Craftsman garage door opener not closing. Remember to prioritize safety, systematically diagnose the problem, and seek professional assistance if necessary. With a little patience and effort, you’ll soon have your garage door functioning smoothly once again.

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